Clover incident
Clover is Experiencing an Issue with Some Kitchen Printers
Clover experienced a minor incident on June 23, 2025 affecting Kitchen Printers, lasting 20h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2025, 06:24 PM UTC
We're currently investigating an issue affecting some Clover devices and their connection to Star Kitchen Printers. Our engineering teams are actively working on a resolution. We'll provide another update as soon as possible. Thank you for your patience.
- identified Jun 23, 2025, 07:36 PM UTC
Clover engineering teams have identified the underlying issue and are working on a fix. Please note that this only impacts TSP100 (TSP143LAN) kitchen printers. We will post updates when they become available. Thank you for your patience.
- monitoring Jun 24, 2025, 12:18 AM UTC
Clover engineers have identified the fix, and it will be distributed to the impacted merchants using the Star Kitchen printers tonight. We appreciate your continued patience.
- resolved Jun 24, 2025, 02:27 PM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please get in touch with Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.