Clover experienced a minor incident on August 15, 2025 affecting Ecommerce, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2025, 05:28 PM UTC
Please be aware that Clover is experiencing an issue impacting e-commerce products, including shopping cart plugins, Online Ordering, Virtual Terminal, and third-party e-commerce applications. Our engineering team is aware of the issue and is actively working to resolve it. We will provide further updates on the progress as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore the service.
- investigating Aug 15, 2025, 05:28 PM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2025, 06:43 PM UTC
Please note that Clover continues to experience intermittent Ecommerce issues. We have our engineers engaged and will send another update shortly.
- identified Aug 15, 2025, 08:09 PM UTC
Clover Engineers continue to work with our Google Cloud provider to resolve the intermittent incident impacting Clover eCommerce products, including shopping cart plugins, Online Ordering, Virtual Terminal, and third-party eCommerce applications. We appreciate your patience as we work to restore service.
- resolved Aug 15, 2025, 09:39 PM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.