Clover experienced a notice incident on February 22, 2024 affecting Dashboard, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2024, 04:31 PM UTC
Regarding the nationwide telecommunications disruption, we understand that some Clover customers using AT&T may be experiencing issues impacting our Wireless Manager App with SIM/Cellular Data. We recommend using Wi-Fi or a hardwired ethernet connection for internet connectivity instead. If that is not possible, we recommend processing offline. For help in enabling “Offline Mode,” please visit: https://www.clover.com/en-US/help/accept-offline-payments
- investigating Feb 22, 2024, 04:31 PM UTC
We are continuing to investigate this issue.
- identified Feb 22, 2024, 04:33 PM UTC
Regarding the nationwide telecommunications disruption, we understand that some Clover customers using AT&T may be experiencing issues impacting our Wireless Manager App with SIM/Cellular Data. We recommend using Wi-Fi or a hardwired ethernet connection for internet connectivity instead. If that is not possible, we recommend processing offline. For help in enabling “Offline Mode,” please visit: https://www.clover.com/en-US/help/accept-offline-payments
- resolved Feb 22, 2024, 10:19 PM UTC
On February 22, 2024, at approximately 3:15 PM EST, government sources reported the nationwide telecommunication disruptions affecting users of various mobile carriers have been fully restored across the United States.