Clover incident

Clover Dashboard Two Factor Authentication Issue

Minor Resolved View vendor source →

Clover experienced a minor incident on May 1, 2025 affecting Dashboard, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 06:43 PM UTC
Resolved
May 02, 2025, 12:46 AM UTC
Duration
6h 3m
Detected by Pingoru
May 01, 2025, 06:43 PM UTC

Affected components

Dashboard

Update timeline

  1. identified May 01, 2025, 06:43 PM UTC

    Clover merchants may be experiencing a disruption with Twilio's SMS/texting service. As a result, Clover merchants who have set up multi-factor authentication may be experiencing issues accessing their Clover dashboard, text delivery, and text promotion delivery. We are engaged with Twilio and will provide an update soon.

  2. resolved May 02, 2025, 12:46 AM UTC

    The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.