Clover incident
Modifiers are appearing as "unavailable" on the Web Dashboard and on device
Clover experienced a minor incident on May 13, 2025 affecting Dashboard, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 04:05 PM UTC
We are currently investigating an issue where modifiers are appearing as "unavailable" on the Web Dashboard and merchant devices. As a result, employees may not see modifier options when placing orders. Merchants can manually restore affected modifiers by re-enabling them in the Inventory > Items section of the Dashboard or on device. We appreciate your patience and will provide updates as we work to resolve this issue.
- identified May 13, 2025, 05:20 PM UTC
We are continuing to investigate this issue.
- identified May 13, 2025, 05:26 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 13, 2025, 08:20 PM UTC
The issue has been resolved, and all Clover systems are working as expected. If you need further assistance, please contact Clover support at 1-877-273-8191. Thank you again for your patience while we worked through this issue.