Clover experienced a minor incident on March 18, 2025 affecting European - COS Services, lasting 10h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2025, 06:42 PM UTC
Clover merchants in the EU are experiencing a service disruption that will impact tips, refunds, and adjustments. Merchants can take payments but might not see the transaction immediately on their devices. Clover Engineers are actively working to resolve the issue as quickly as possible.
- identified Mar 18, 2025, 08:18 PM UTC
Clover merchants in the EU: We are experiencing a service disruption that will impact tips, refunds, and adjustments. Merchants can take payments but might not see the transaction immediately on their devices. Clover Engineers are actively working to resolve the issue as quickly as possible.
- monitoring Mar 18, 2025, 10:11 PM UTC
Services in the EU are gradually returning to normal. Merchant Dashboards and new orders are now processing as expected. Clover engineers are actively working to fully resolve the issue. Thank you for your continued patience.
- resolved Mar 19, 2025, 04:56 AM UTC
We've resolved the issue, and all Clover systems are working as expected. Contact support if you have any concerns. Thank you again for your patience while we worked through this issue.