Cloudinary experienced a minor incident on July 3, 2025 affecting Webhooks / HTTP notifications - US, lasting 22h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 10:13 AM UTC
We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will provide updates as more information becomes available.
- investigating Jul 03, 2025, 10:37 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 03, 2025, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 03, 2025, 02:51 PM UTC
We are aware that webhook notifications aren't being received and are investigating it.
- monitoring Jul 03, 2025, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2025, 08:52 AM UTC
After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.