Cloudinary incident

Elevated error rates in Cloudinary Background Removal

Minor Resolved View vendor source →

Cloudinary experienced a minor incident on August 7, 2025 affecting Media Transformation API - US and Media Transformation API - EU and 1 more component, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 02:09 AM UTC
Resolved
Aug 07, 2025, 07:33 AM UTC
Duration
5h 24m
Detected by Pingoru
Aug 07, 2025, 02:09 AM UTC

Affected components

Media Transformation API - USMedia Transformation API - EUMedia Transformation API - AP

Update timeline

  1. investigating Aug 07, 2025, 02:09 AM UTC

    We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

  2. monitoring Aug 07, 2025, 03:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 07:33 AM UTC

    This incident has been resolved.