CloudFactory experienced a major incident on March 10, 2024 affecting API and ICEcloud and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
APIICEcloudICEtruck Enduser
Update timeline
- investigating Mar 10, 2024, 08:59 AM UTC
After the downtime yesterday, the scheduled jobs (timed emails to employees, customers, sms, ...) are not running. We are investigating the issue.
- identified Mar 10, 2024, 09:13 AM UTC
The issues has been identified and a fix is being implemented. This might take a while and you might experience downtimes during the proces.
- monitoring Mar 10, 2024, 12:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2024, 11:38 AM UTC
This incident has been resolved.