CloudCone incident

Network timeouts

Minor Resolved View vendor source →

CloudCone experienced a minor incident on July 7, 2026 affecting Networking Gear and SC2 Nodes and 1 more component, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 04:52 PM UTC
Resolved
Jul 09, 2026, 08:07 AM UTC
Duration
1d 15h
Detected by Pingoru
Jul 07, 2026, 04:52 PM UTC

Affected components

Networking GearSC2 Nodes[US] Los Angeles Partner NodesVPS NodesHosted Email Nodes[US] Los AngelesCloud Control PanelCompute Instance ManagementDedicated Instance ManagementEmail Instance Management

Update timeline

  1. investigating Jul 07, 2026, 04:52 PM UTC

    Our network is experiencing intermittent timeouts on the SC2 services. Our initial investigation shows that the problem appears to be isolated on the new DC (LAX) at the moment. Our engineers are working on a fix

  2. investigating Jul 08, 2026, 05:28 PM UTC

    There is a network outage happening at the moment. Our network engineers are looking into the issue at the moment

  3. monitoring Jul 08, 2026, 06:41 PM UTC

    Services should be reachable now