CloudCannon experienced a minor incident on March 26, 2025 affecting App (app.cloudcannon.com), lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
App (app.cloudcannon.com)
Update timeline
- investigating Mar 26, 2025, 04:14 AM UTC
We are investigating an issue where screenshots are not loading all assets on a website. This results in broken looking screenshots on some sites.
- resolved Mar 26, 2025, 09:05 AM UTC
We have released a fix and screenshots have returned to normal. Site with broken screenshots will still be broken until a change occurs updating the effected pages. Changing a shared dependency across the sites will re-trigger screenshots for impacted sites (e.g. a layout or shared css file). Sites impacted are limited to sites which rely on case insensitivity of URLs in CloudCannon hosting.