Close experienced a major incident on August 11, 2026 affecting Application UI and API, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Application UIAPI
Update timeline
- investigating Aug 11, 2026, 08:26 AM UTC
We are currently investigating an elevated number of database failures.
- identified Aug 11, 2026, 08:54 AM UTC
We have identified an issue impacting our production database. Close Engineering is taking action to restore functionality. Users should notice improved performance over the next several minutes.
- monitoring Aug 11, 2026, 09:04 AM UTC
We have remediated the issue with our production database. Users should be able to use the Close app normally. Close Engineering is monitoring system performance to confirm resolution.
- resolved Aug 11, 2026, 09:26 AM UTC
This incident has been resolved.