Clio incident

[Canada] Performance Issues in Document Processing

Clio experienced a major incident on August 23, 2026 affecting Clio Manage, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started: Aug 23, 2026, 09:36 PM UTC
Resolved: Aug 24, 2026, 03:04 AM UTC
Duration: 5h 27m
Detected by Pingoru: Aug 23, 2026, 09:36 PM UTC

Affected components

Clio Manage

Update timeline

identified Aug 23, 2026, 09:36 PM UTC

Status: Identified We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored. Affected components Clio Manage (Degraded performance)
identified Aug 23, 2026, 09:36 PM UTC

Status: Identified We have identified performance issues affecting time to process uploaded documents. We already found the source of the issue and we are working on restoring performance. During remediation, some users may continue to experience slower response times or timeouts. An update will be provided once performance has been restored. Affected components Clio Manage (Degraded performance)