CleverTap incident

Our dashboard nodes are taking time to process the requests

Major Resolved View vendor source →

CleverTap experienced a major incident on December 14, 2020 affecting Dashboard Reports, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2020, 02:12 PM UTC
Resolved
Dec 14, 2020, 02:19 PM UTC
Duration
6m
Detected by Pingoru
Dec 14, 2020, 02:12 PM UTC

Affected components

Dashboard Reports

Update timeline

  1. identified Dec 14, 2020, 02:12 PM UTC

    Some of our dashboard nodes are taking time to load/process the requests. We have identified the issue with one of the cache-store + memory and getting it resolved.

  2. resolved Dec 14, 2020, 02:19 PM UTC

    The dashboard is back to normalcy and all operations resumed.