CleverTap incident

One of our dashboard node is facing an issue. Some customers might face delay/5xx errors

Major Resolved View vendor source →

CleverTap experienced a major incident on January 20, 2021 affecting Dashboard Reports, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2021, 01:04 PM UTC
Resolved
Jan 20, 2021, 01:19 PM UTC
Duration
15m
Detected by Pingoru
Jan 20, 2021, 01:04 PM UTC

Affected components

Dashboard Reports

Update timeline

  1. investigating Jan 20, 2021, 01:04 PM UTC

    We have faced an issue with a couple of dashboard nodes. Some of our customers are facing delay in operations or 5xx errors.

  2. identified Jan 20, 2021, 01:11 PM UTC

    The issue with the nodes is identified and we are recycling those hosts with new hosts.

  3. resolved Jan 20, 2021, 01:19 PM UTC

    The dashboard nodes are back up online and 5xx errors have been resolved now. We are monitoring for any further discrepancies.