CleverTap incident

Our dashboard nodes are taking time to process the requests

Critical Resolved View vendor source →

CleverTap experienced a critical incident on January 25, 2021 affecting Dashboard Reports, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2021, 10:43 AM UTC
Resolved
Jan 25, 2021, 10:54 AM UTC
Duration
10m
Detected by Pingoru
Jan 25, 2021, 10:43 AM UTC

Affected components

Dashboard Reports

Update timeline

  1. investigating Jan 25, 2021, 10:43 AM UTC

    Our dashboard nodes are facing issues and responding 50x error for some of the customers. We are currently investigating and will update with the progress.

  2. identified Jan 25, 2021, 10:46 AM UTC

    We have identified the issue with the affected nodes and taking corrective actions to recycle these hosts.

  3. monitoring Jan 25, 2021, 10:52 AM UTC

    We have recycled the hosts and the dashboard is stable. We are monitoring the performance and will update if any issues are observed.

  4. resolved Jan 25, 2021, 10:54 AM UTC

    The services are back to normal.