CleverTap incident

Some of our EU Dashboard instance(s) are showing degraded performance. Few customers might face delay/5xx errors.

Major Resolved View vendor source →

CleverTap experienced a major incident on January 27, 2021 affecting Dashboard Reports, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2021, 11:49 AM UTC
Resolved
Jan 27, 2021, 12:02 PM UTC
Duration
13m
Detected by Pingoru
Jan 27, 2021, 11:49 AM UTC

Affected components

Dashboard Reports

Update timeline

  1. identified Jan 27, 2021, 11:49 AM UTC

    Some nodes in our EU region are showing degraded performance. Few customers might face delay/5xx errors while accessing the dashboard. We have identified the nodes and recycling them.

  2. resolved Jan 27, 2021, 12:02 PM UTC

    The nodes were recycled and all operations are back to normal.