CleverTap experienced a major incident on February 5, 2021 affecting Dashboard Reports, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard Reports
Update timeline
- identified Feb 05, 2021, 07:12 AM UTC
We are facing degraded performance of our dashboard systems in the EU region. Few customers might face delay/5xx errors while accessing the dashboard.
- monitoring Feb 05, 2021, 07:41 AM UTC
We have recycled the hosts with degraded performance and the systems are back to normal. We are observing this for some time before marking as resolved.
- resolved Feb 05, 2021, 07:48 AM UTC
This issue is marked as resolved and all systems are back to normal.