CleverTap experienced a minor incident on February 5, 2021 affecting Dashboard Reports, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard Reports
Update timeline
- investigating Feb 05, 2021, 08:22 AM UTC
We're experiencing degraded performance in our dashboard. Some of our customers might be facing connection issues. Our engineers and infra team are working to fix this issue as quickly as possible. We truly appreciate your patience and apologize for the inconvenience.
- resolved Feb 05, 2021, 08:56 AM UTC
We recycled the affected hosts and the issue is resolved. We are fixing this for long term solution. We will continue to monitor and report if any issues still persist.