CleverTap incident

Some of our dashboard nodes are facing a issue. Some customers might face delay/5xx errors

Major Resolved View vendor source →

CleverTap experienced a major incident on February 10, 2021 affecting Dashboard Reports and Dashboard Reports and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2021, 05:26 PM UTC
Resolved
Feb 10, 2021, 06:11 PM UTC
Duration
44m
Detected by Pingoru
Feb 10, 2021, 05:26 PM UTC

Affected components

Dashboard ReportsDashboard ReportsDashboard ReportsCampaign Delivery

Update timeline

  1. identified Feb 10, 2021, 05:26 PM UTC

    We have faced an issue with a couple of dashboard nodes. Some of our customers are facing delay in operations or 5xx errors.

  2. monitoring Feb 10, 2021, 05:34 PM UTC

    We have recycled the affected nodes and dashboard system is back to normal. We are monitoring it for the next few minutes before marking this event as resolved.

  3. resolved Feb 10, 2021, 06:11 PM UTC

    This incident has been resolved and all dashboards are working normally.