CleverTap incident

Data Ingestion for some customers might be affected (delayed).

Minor Resolved View vendor source →

CleverTap experienced a minor incident on March 4, 2021 affecting SDK Ingestion, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2021, 06:23 AM UTC
Resolved
Mar 04, 2021, 09:55 AM UTC
Duration
3h 32m
Detected by Pingoru
Mar 04, 2021, 06:23 AM UTC

Affected components

SDK Ingestion

Update timeline

  1. identified Mar 04, 2021, 06:23 AM UTC

    We are experiencing degraded performance for our ingestion services in the India region. Some customers might be experiencing a delay in the ingestion of data. We have identified this issue and working on it.

  2. monitoring Mar 04, 2021, 08:25 AM UTC

    We are observing that the data ingestion for the affected accounts is coming back to normal. We are currently observing this process and will mark the ticket as resolved soon.

  3. resolved Mar 04, 2021, 09:55 AM UTC

    This incident is resolved now and all our systems are back to normal. Ingestion for all customers (who were affected) is back to normal and we do not observe any delay.