CleverTap experienced a major incident on March 21, 2021 affecting SDK Ingestion, lasting 21h 54m. The incident has been resolved; the full update timeline is below.
Affected components
SDK Ingestion
Update timeline
- investigating Mar 22, 2021, 05:38 AM UTC
We are investigating an issue that causes processing delay of incoming events. This issues affects some accounts
- investigating Mar 22, 2021, 05:40 AM UTC
We are continuing to investigate this issue.
- identified Mar 22, 2021, 06:27 AM UTC
We have identified the issue and the fix is implemented. We are expecting the systems to be back online to full capacity in about ~45 minutes. This will normalise the ingestion process for the affected accounts.
- monitoring Mar 22, 2021, 07:20 AM UTC
Systems are back online in full capacity and affected accounts are processing the backlog and incoming events. We are observing this for any further issues.
- resolved Mar 22, 2021, 03:55 PM UTC
This incident has been resolved.