CleverTap incident

Unplanned maintenance triggered on one of the data store

Major Resolved View vendor source →

CleverTap experienced a major incident on April 29, 2021 affecting Dashboard Reports and Data Exports, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2021, 08:37 AM UTC
Resolved
Apr 29, 2021, 09:51 AM UTC
Duration
1h 14m
Detected by Pingoru
Apr 29, 2021, 08:37 AM UTC

Affected components

Dashboard ReportsData Exports

Update timeline

  1. investigating Apr 29, 2021, 08:37 AM UTC

    We are currently experiencing an outage. A few customers will not be able to use the dashboard system currently. We are working on it. The estimated ETA is 1 hour.

  2. monitoring Apr 29, 2021, 09:37 AM UTC

    All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

  3. resolved Apr 29, 2021, 09:51 AM UTC

    This incident has been resolved and all our systems are working as expected.