CleverTap incident

Some of our EU instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaigns.

Minor Resolved View vendor source →

CleverTap experienced a minor incident on June 14, 2021 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2021, 06:28 AM UTC
Resolved
Jun 14, 2021, 11:40 AM UTC
Duration
5h 11m
Detected by Pingoru
Jun 14, 2021, 06:28 AM UTC

Affected components

API IngestionSDK IngestionCampaign Delivery

Update timeline

  1. identified Jun 14, 2021, 06:28 AM UTC

    We are experiencing degraded performance on some of our EU (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. We are currently working on this and will provide an update regularly.

  2. monitoring Jun 14, 2021, 08:28 AM UTC

    The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.

  3. resolved Jun 14, 2021, 11:40 AM UTC

    All the services are back to normal and the delay is cleared for the affected hosts completely.