CleverTap incident

Unplanned maintenance triggered on one of the data store

Notice Resolved View vendor source →

CleverTap experienced a notice incident on June 22, 2021 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2021, 05:07 AM UTC
Resolved
Jun 22, 2021, 06:23 AM UTC
Duration
1h 15m
Detected by Pingoru
Jun 22, 2021, 05:07 AM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports

Update timeline

  1. identified Jun 22, 2021, 05:07 AM UTC

    We are currently experiencing a partial outage due to unplanned maintenance. A few customers will not be able to use the dashboard system currently. We are working on it. The estimated ETA is 1 hour.

  2. monitoring Jun 22, 2021, 06:07 AM UTC

    All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

  3. resolved Jun 22, 2021, 06:23 AM UTC

    This incident has been resolved and all our systems are working as expected.