CleverTap incident

Some of our EU instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaigns.

Major Resolved View vendor source →

CleverTap experienced a major incident on July 16, 2021 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2021, 11:53 AM UTC
Resolved
Jul 16, 2021, 03:15 PM UTC
Duration
3h 22m
Detected by Pingoru
Jul 16, 2021, 11:53 AM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports

Update timeline

  1. identified Jul 16, 2021, 11:53 AM UTC

    We are experiencing degraded performance on some of our EU (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. We are currently working on this and will provide an update regularly.

  2. monitoring Jul 16, 2021, 12:45 PM UTC

    The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update when all delay is cleared.

  3. resolved Jul 16, 2021, 03:15 PM UTC

    All the services are back to normal and the delay is cleared for the affected hosts completely.