CleverTap incident

Our dashboard is showing degraded performance

Minor Resolved View vendor source →

CleverTap experienced a minor incident on August 6, 2021 affecting Dashboard Reports and Dashboard Reports, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2021, 12:25 PM UTC
Resolved
Aug 06, 2021, 01:14 PM UTC
Duration
49m
Detected by Pingoru
Aug 06, 2021, 12:25 PM UTC

Affected components

Dashboard ReportsDashboard Reports

Update timeline

  1. investigating Aug 06, 2021, 12:25 PM UTC

    We are currently experiencing degraded performance for our Dashboard system. Customers may observe slowness/degraded performance while conducting operations on the dashboard. We are currently investigating the issue and working towards resolving this.

  2. monitoring Aug 06, 2021, 12:49 PM UTC

    We have taken the necessary steps to address the degraded performance of the dashboard. The dashboard is working fine along with the other components of the system. We are observing this for some more time before marking the ticket as resolved.

  3. resolved Aug 06, 2021, 01:14 PM UTC

    This incident has been resolved and all our dashboards are back to normal.