CleverTap incident

Unplanned maintenance triggered on a few of the data store(s) in SG region

Major Resolved View vendor source →

CleverTap experienced a major incident on November 22, 2021 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2021, 07:03 AM UTC
Resolved
Nov 22, 2021, 08:23 AM UTC
Duration
1h 19m
Detected by Pingoru
Nov 22, 2021, 07:03 AM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports

Update timeline

  1. identified Nov 22, 2021, 07:03 AM UTC

    We have encountered unplanned maintenance on a few of the data store(s) in the SG region. We have rebooted the affected nodes and some of the customers will be facing the following issues: 1) Delayed ingestion of events 2) Delayed/stopped delivery of campaigns 3) Dashboard not working for the affected customers The expected time to complete the maintenance is 90-120 minutes. We will keep this space updated.

  2. monitoring Nov 22, 2021, 07:34 AM UTC

    This maintenance window is complete now and all the services are back online. We are doing the sanity check for the next few minutes before marking the incident as resolved.

  3. resolved Nov 22, 2021, 08:23 AM UTC

    This incident has been resolved.