CleverTap incident

Network connectivity to AWS EU region from India region affected. Dashboard is exhibiting slow performance on some of the networks.

Minor Resolved View vendor source →

CleverTap experienced a minor incident on March 8, 2022 affecting Dashboard Reports, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2022, 06:18 AM UTC
Resolved
Mar 08, 2022, 07:20 AM UTC
Duration
1h 1m
Detected by Pingoru
Mar 08, 2022, 06:18 AM UTC

Affected components

Dashboard Reports

Update timeline

  1. investigating Mar 08, 2022, 06:18 AM UTC

    Some of our customers are facing slow connectivity/performance on our EU dashboard. We verified from other regions that the dashboard and all other services are running fine. We are verifying the network connectivity issues between the Indian network providers and the AWS EU region. Users from the affected networks will experience slow performance/connectivity to our dashboard.

  2. monitoring Mar 08, 2022, 06:46 AM UTC

    The EU dashboard is back to normal. We are currently monitoring this.

  3. resolved Mar 08, 2022, 07:20 AM UTC

    This incident is marked as resolved. EU dashboard is back to normal.