CleverTap incident
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup
CleverTap experienced a minor incident on August 25, 2022 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2022, 06:30 AM UTC
We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be running slow. We are currently investigating the incident and will update here in next 30 minutes.
- monitoring Aug 25, 2022, 07:22 AM UTC
The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring this and will update here when all delay is cleared.
- resolved Aug 25, 2022, 08:03 AM UTC
This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.