CleverTap incident

Unplanned maintenance triggered on one of the data store for US Cluster

Major Resolved View vendor source →

CleverTap experienced a major incident on September 12, 2022 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2022, 02:26 PM UTC
Resolved
Sep 12, 2022, 03:02 PM UTC
Duration
35m
Detected by Pingoru
Sep 12, 2022, 02:26 PM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports

Update timeline

  1. identified Sep 12, 2022, 02:26 PM UTC

    One of the datastore in the US cluster has reported a slightly degraded performance and we have taken a downtime for this cluster. During this period - Dashboard reports, campaign delivery, data ingestion, and data exports will be delayed. We will update the progress periodically.

  2. monitoring Sep 12, 2022, 02:52 PM UTC

    All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

  3. resolved Sep 12, 2022, 03:02 PM UTC

    This incident has been resolved and all our systems are working as expected.