CleverTap incident

We are experiencing downtime on our Europe SDK endpoint

Critical Resolved View vendor source →

CleverTap experienced a critical incident on December 1, 2022 affecting SDK Ingestion, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2022, 10:51 AM UTC
Resolved
Dec 01, 2022, 02:15 PM UTC
Duration
3h 23m
Detected by Pingoru
Dec 01, 2022, 10:51 AM UTC

Affected components

SDK Ingestion

Update timeline

  1. investigating Dec 01, 2022, 10:51 AM UTC

    We are currently investigating an issue that is causing degraded performance/partial outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

  2. investigating Dec 01, 2022, 11:25 AM UTC

    We are continuing to work with the Amazon AWS team to get the system back to normal. Currently, this issue has affected the ingestion in the Europe region for SDK traffic. This will also affect the action-based (trigger) campaigns/journeys. We appreciate your patience and we will continue to update the status here.

  3. identified Dec 01, 2022, 01:33 PM UTC

    The issue has been identified and a fix is being implemented. We will update the progress in the next few minutes.

  4. monitoring Dec 01, 2022, 01:48 PM UTC

    We have deployed the changes and currently monitoring the system. We will observe this for some time before closing the incident.

  5. resolved Dec 01, 2022, 02:15 PM UTC

    This incident has been resolved and SDK ingestion has resumed to normal.