CleverTap incident

We are experiencing downtime on our API endpoints for Europe region

Critical Resolved View vendor source →

CleverTap experienced a critical incident on January 18, 2023 affecting API Ingestion, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2023, 10:00 AM UTC
Resolved
Jan 18, 2023, 12:56 PM UTC
Duration
2h 55m
Detected by Pingoru
Jan 18, 2023, 10:00 AM UTC

Affected components

API Ingestion

Update timeline

  1. investigating Jan 18, 2023, 10:00 AM UTC

    We are currently investigating an issue that is causing degraded performance/outage on our Europe API Endpoints. Our customers will see an increased rate of errors during this period. Please allow us some time to diagnose and fix the issue. We appreciate your patience and we will continue to update the status here.

  2. investigating Jan 18, 2023, 11:12 AM UTC

    We are continuing to work on this issue. We have identified some of the possible causes and working on addressing those. We will update this space in the next 30 minutes with further updates.

  3. monitoring Jan 18, 2023, 12:12 PM UTC

    A fix has been implemented and all our Europe API endpoints are up and running. We are monitoring the situation.

  4. resolved Jan 18, 2023, 12:56 PM UTC

    This incident has been resolved. Our Europe API endpoint is back to normal.