CleverTap incident

We are experiencing slowness on EU1 dashboard

Critical Resolved View vendor source →

CleverTap experienced a critical incident on March 23, 2023 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2023, 11:59 AM UTC
Resolved
Mar 23, 2023, 01:43 PM UTC
Duration
1h 44m
Detected by Pingoru
Mar 23, 2023, 11:59 AM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign Delivery

Update timeline

  1. investigating Mar 23, 2023, 11:59 AM UTC

    We are currently investigating an issue that is causing slowness on the EU1 dashboard. We are investigating this issue and would update the status soon.

  2. identified Mar 23, 2023, 12:29 PM UTC

    We are upgrading the issue to critical as the following things are affected: 1) Ingestion of data is delayed (SDK/API/sFTP import) 2) Dashboard operations are affected/degraded 3) Campaign delivery is affected We are currently working on bringing the services up. The estimated time is approximately 120 minutes or lesser. We will update the status in the next 30 minutes. We apologize for the inconvenience caused.

  3. monitoring Mar 23, 2023, 01:33 PM UTC

    We have identified the issue and fixed it. The systems are back to their normal status. We are currently monitoring the platform and would update here in some time.

  4. resolved Mar 23, 2023, 01:43 PM UTC

    This incident is marked as resolved and all systems are back to normal.