CleverTap incident

Some of the accounts/users are not able to login to EU1 dashboard

Major Resolved View vendor source →

CleverTap experienced a major incident on August 31, 2023 affecting Dashboard Reports, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2023, 01:45 PM UTC
Resolved
Aug 31, 2023, 04:08 PM UTC
Duration
2h 23m
Detected by Pingoru
Aug 31, 2023, 01:45 PM UTC

Affected components

Dashboard Reports

Update timeline

  1. identified Aug 31, 2023, 01:45 PM UTC

    We are currently facing a user information sync issue. A few accounts/users are not able to login to our EU1 dashboard. We are currently fixing the sync issue. The users will be able to login as soon as their information is synced up. We will update here with the progress. As an alternative measure, users/accounts who are facing issues can access the following page to perform their activities: https://eu1.dashboard.clevertap.com/old-login.html All other components of the platform are working fine: 1) Ingestion (SDK/API) is working fine 2) Scheduled campaigns/live campaigns are running fine 3) Import/Export functionality is working fine

  2. monitoring Aug 31, 2023, 02:48 PM UTC

    Update: We have completed the data sync for 90% of the accounts and users. We will be completing the remaining set of users in the next 30 minutes. We will post the update here.

  3. resolved Aug 31, 2023, 04:08 PM UTC

    All user information and account information is synced. All users can login and conduct their operations normally. This incident is resolved and all components are working as expected.