CleverTap incident

We are experiencing downtime on our Europe SDK endpoint

Critical Resolved View vendor source →

CleverTap experienced a critical incident on September 15, 2023 affecting SDK Ingestion, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 07:47 AM UTC
Resolved
Sep 15, 2023, 08:23 AM UTC
Duration
36m
Detected by Pingoru
Sep 15, 2023, 07:47 AM UTC

Affected components

SDK Ingestion

Update timeline

  1. investigating Sep 15, 2023, 08:09 AM UTC

    We are currently investigating an issue that is causing outage on our Europe SDK Endpoint. Please note that our SDK has a built-in retry mechanism and the traffic will come back to normal when the issue is resolved. We will provide further updates in 30 minutes.

  2. monitoring Sep 15, 2023, 08:16 AM UTC

    We have deployed the changes which resolved the issue with our Europe SDK endpoint. The ingestion is back to normal and we are currently monitoring the system. We will observe this for some time before closing the incident.

  3. resolved Sep 15, 2023, 08:23 AM UTC

    This incident has been resolved and SDK ingestion has resumed to normal.