CleverTap incident

Unplanned maintenance triggered on one of the data store in EU region

Major Resolved View vendor source →

CleverTap experienced a major incident on October 4, 2023 affecting Dashboard Reports and Campaign Delivery and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 07:03 AM UTC
Resolved
Oct 04, 2023, 09:58 AM UTC
Duration
2h 54m
Detected by Pingoru
Oct 04, 2023, 07:03 AM UTC

Affected components

Dashboard ReportsCampaign DeliveryData Exports

Update timeline

  1. identified Oct 04, 2023, 07:03 AM UTC

    We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers. The campaign deliveries/data exports are partially unavailable for these customers. Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance. The expected time is 1 hour to resolve.

  2. identified Oct 04, 2023, 09:00 AM UTC

    The data store is back up now and we are verifying the instance(s) before moving into monitoring status.

  3. identified Oct 04, 2023, 09:39 AM UTC

    The affected system is back to normalcy. We are currently monitoring this for some time before closing the incident.

  4. resolved Oct 04, 2023, 09:58 AM UTC

    This incident has been resolved and all our systems are working as expected.