CleverTap incident
Unplanned maintenance triggered on one of the data store for one IN Cluster
CleverTap experienced a major incident on October 9, 2023 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2023, 07:21 AM UTC
We are currently facing a hardware issue with one the the underlying nodes of one of our IN clusters. The customers on this cluster are facing delayed ingestion, slow/delayed campaign deliveries, and delays in import/exports/reports. We have identified the issue and working with the infrastructure team to bring the node back. We are expecting approximately 2 hours for the systems to get back to normal. We will keep updating the status here.
- identified Oct 09, 2023, 08:34 AM UTC
We are continuing to work with the infrastructure team to fix the issue. We are expecting a slight delay in getting this node back online. We will keep updating the status regularly here.
- monitoring Oct 09, 2023, 09:56 AM UTC
The affected node is back to normal. All our systems are back to normal. We are currently monitoring the services. We will close the incident in a few minutes.
- resolved Oct 09, 2023, 10:21 AM UTC
This incident has been resolved and all our systems are stable and normal. We are closing the incident.