CleverTap incident
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup
CleverTap experienced a major incident on February 29, 2024 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 29, 2024, 07:35 AM UTC
We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow. We are currently investigating the incident and will update here in the next 30 minutes.
- investigating Feb 29, 2024, 07:48 AM UTC
We are upgrading the issue to impact: Major as this is affecting the dashboard logins, trigger campaigns and delayed ingestion.
- monitoring Feb 29, 2024, 08:19 AM UTC
The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.
- resolved Feb 29, 2024, 08:31 AM UTC
This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.