CleverTap incident

Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup

Major Resolved View vendor source →

CleverTap experienced a major incident on March 4, 2024 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 07:45 AM UTC
Resolved
Mar 04, 2024, 08:18 AM UTC
Duration
32m
Detected by Pingoru
Mar 04, 2024, 07:45 AM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign Delivery

Update timeline

  1. identified Mar 04, 2024, 07:45 AM UTC

    We are experiencing degraded performance on some of our IN (instances). Data ingestion will be delayed and some of the campaigns will be running slow/delayed. Dashboard queries will be slow/not working for a few customers. We are currently investigating the incident and will update here in the next 30 minutes.

  2. monitoring Mar 04, 2024, 08:08 AM UTC

    The degraded performance issue is resolved. And ingestion of data is getting cleared for the affected instances. We are monitoring the situation and will update here when all delay is cleared.

  3. resolved Mar 04, 2024, 08:18 AM UTC

    This incident has been resolved and all the services are back to normal and the delay is cleared for the affected hosts completely.