CleverTap incident

We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes.

Major Resolved View vendor source →

CleverTap experienced a major incident on June 26, 2024 affecting Dashboard Reports, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 06:07 AM UTC
Resolved
Jun 26, 2024, 06:17 AM UTC
Duration
10m
Detected by Pingoru
Jun 26, 2024, 06:07 AM UTC

Affected components

Dashboard Reports

Update timeline

  1. identified Jun 26, 2024, 06:07 AM UTC

    We are upgrading the affected cluster in the EU1 region. Please allow us 10-20 minutes to upgrade. Affected users will not be able to use dashboard during this period.

  2. monitoring Jun 26, 2024, 06:13 AM UTC

    The cluster has been upgraded and systems are back to normal. Users can login and perform the dashboard actions normally. We are observing this for the next few minutes before closing the incident.

  3. resolved Jun 26, 2024, 06:17 AM UTC

    This incident is resolved and all systems are back to normal.