CleverTap incident

Some of our users are not able to login on EU1 due to underlying Cloudflare issue

CleverTap experienced a minor incident on September 16, 2024 affecting Dashboard Reports, lasting 17m. The incident has been resolved; the full update timeline is below.

Started: Sep 16, 2024, 05:07 AM UTC
Resolved: Sep 16, 2024, 05:25 AM UTC
Duration: 17m
Detected by Pingoru: Sep 16, 2024, 05:07 AM UTC

Affected components

Dashboard Reports

Update timeline

monitoring Sep 16, 2024, 05:07 AM UTC

Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard. Campaigns/exports/ingestion is working as normal. We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now. We will update this incident shortly.
resolved Sep 16, 2024, 05:25 AM UTC

We have bypassed Cloudflare for now and dashboard logins are working fine. Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.