CleverTap incident

Partial Outage on SG region

Minor Resolved View vendor source →

CleverTap experienced a minor incident on April 22, 2025 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 08:08 AM UTC
Resolved
Apr 22, 2025, 09:05 AM UTC
Duration
57m
Detected by Pingoru
Apr 22, 2025, 08:08 AM UTC

Affected components

API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports

Update timeline

  1. investigating Apr 22, 2025, 08:08 AM UTC

    We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

  2. monitoring Apr 22, 2025, 09:02 AM UTC

    Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

  3. resolved Apr 22, 2025, 09:05 AM UTC

    The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.