CleverTap experienced a major incident on May 14, 2025 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 11:17 AM UTC
We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.
- identified May 14, 2025, 11:35 AM UTC
We have identified the issue and are working on the fix. Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.
- investigating May 14, 2025, 12:30 PM UTC
The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.
- monitoring May 14, 2025, 02:22 PM UTC
We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.
- resolved May 14, 2025, 02:55 PM UTC
The incident has been resolved and all the systems are back to normal.