CleverTap experienced a major incident on October 8, 2025 affecting API Ingestion and SDK Ingestion and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
API IngestionSDK IngestionSFTP ImportsDashboard ReportsCampaign DeliveryData Exports
Update timeline
- investigating Oct 08, 2025, 04:30 AM UTC
We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.
- monitoring Oct 08, 2025, 04:42 AM UTC
All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.
- resolved Oct 08, 2025, 05:06 AM UTC
This incident has been resolved and all our systems are working as expected.