cleverbridge experienced a major incident on May 12, 2020, lasting 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 12, 2020, 10:31 AM UTC
We are currently experiencing a problem affecting order processing as well as the ability to work with backend tools and some APIs. Checkout processes and accepting orders is not affected. The team is investigating.
- identified May 12, 2020, 10:35 AM UTC
The team has identified the root cause and is working on a solution to address the problem.
- monitoring May 12, 2020, 10:42 AM UTC
The problem has been resolved. We are monitoring all systems and are conducting root-cause analysis.
- resolved May 12, 2020, 11:31 AM UTC
The engineers have validated that all systems ran normally since the fix was implemented. All outstanding orders and subscriptions have been successfully processed in the meantime.