cleverbridge incident

Order processing issue

Notice Resolved View vendor source →

cleverbridge experienced a notice incident on October 1, 2017, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2017, 09:00 AM UTC
Resolved
Oct 01, 2017, 10:43 AM UTC
Duration
1h 43m
Detected by Pingoru
Oct 01, 2017, 09:00 AM UTC

Update timeline

  1. identified Oct 01, 2017, 09:00 AM UTC

    We are currently experiencing a delay with order processing. Also, loading transactions in the Commerce Assistant is affected. We are working on a resolution. The order process for accepting new orders is not affected.

  2. monitoring Oct 01, 2017, 10:03 AM UTC

    The problem has been resolved. A backlog of orders is currently being processed.

  3. resolved Oct 01, 2017, 10:43 AM UTC

    The order backlog has been cleared.