cleverbridge incident

Delayed order processing

Notice Resolved View vendor source →

cleverbridge experienced a notice incident on February 11, 2020, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2020, 11:28 AM UTC
Resolved
Feb 11, 2020, 03:31 PM UTC
Duration
4h 2m
Detected by Pingoru
Feb 11, 2020, 11:28 AM UTC

Update timeline

  1. investigating Feb 11, 2020, 11:28 AM UTC

    We are currently experiencing a problem with order processing. Incoming orders are accepted, but the processing is delayed.

  2. identified Feb 11, 2020, 11:36 AM UTC

    The issue has been identified and we are working on the solution. Please note that only a small percentage of our orders is affected due to one of our payment providers. We have switched to one of our backup providers until the issue is resolved.

  3. monitoring Feb 11, 2020, 12:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2020, 03:31 PM UTC

    This incident has been resolved.