Clever experienced a major incident on July 9, 2025 affecting Support, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- identified Jul 09, 2025, 10:24 PM UTC
Clever Support's phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request.
- monitoring Jul 09, 2025, 10:38 PM UTC
Mitigation measures were applied by our provider and we are seeing system recovery for phones.
- resolved Jul 09, 2025, 10:46 PM UTC
This incident has been resolved.