Clearwater Analytics Outage History
Clearwater Analytics is up right nowPingoru has recorded 51 incidents for Clearwater Analytics: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 526 (0%) |
Incidents, newest first
Major October 14, 2026 Clearwater Reporting Site Missing from Navigation Toolbar –
Started Oct 14, 2026, 10:33 PM UTC· resolved Oct 14, 2026, 10:33 PM UTC
- resolved Oct 14, 2026, 10:33 PM UTC
Between 21:55 and 22:21 UTC on October 14, 2026, some users were unable to access the Clearwater Reporting site because the option did not appear in their navigation toolbar. Our engineers identified and resolved the issue, and access has been restored. Users who had the Reporting site open before the issue began were not affected. We apologize for any inconvenience. If you continue to experience issues, please contact Client Services.
Notice August 27, 2026 Service Disruption — Login Availability –
Started Aug 27, 2026, 11:00 AM UTC· resolved Aug 27, 2026, 11:00 AM UTC
- resolved Aug 27, 2026, 04:12 PM UTC
Between 10:16 and 10:42 UTC on August 27, 2026, users experienced intermittent delays and timeouts when logging into the Clearwater Reporting portal. The issue was caused by an incident at our third-party authentication provider. Users who were already logged in were not affected. The issue has been resolved, and login functionality is confirmed to be operating normally. We apologize for any inconvenience.
Minor June 1, 2026 Partial Service Disruption – Reporting Website 1h 4m Clearwater Analytics website
Started Jun 01, 2026, 11:00 PM UTC· resolved Jun 02, 2026, 12:05 AM UTC
- investigating Jun 01, 2026, 11:00 PM UTC
The Clearwater Analytics Reporting website is currently experiencing a partial disruption. Some users may encounter degraded performance or intermittent unavailability. Our engineering team is actively investigating the issue. We will provide an update as soon as additional information is available. We apologize for the inconvenience and appreciate your patience.
- identified Jun 01, 2026, 11:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2026, 11:52 PM UTC
Our engineering team has deployed a fix for the partial disruption affecting the Reporting website. We are actively monitoring the environment to confirm full service restoration.
- resolved Jun 02, 2026, 12:05 AM UTC
The partial disruption affecting the Reporting website has been fully resolved. All services are operating normally.
Critical March 5, 2026 Unexpected website downtime 1h 4m Clearwater Analytics website
Started Mar 05, 2026, 09:37 AM UTC· resolved Mar 05, 2026, 10:42 AM UTC
- investigating Mar 05, 2026, 10:12 AM UTC
The Clearwater Analytics website is unexpectedly unavailable. Engineers are actively addressing the issue.
- investigating Mar 05, 2026, 10:13 AM UTC
We are continuing to investigate this issue.
- identified Mar 05, 2026, 10:16 AM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Mar 05, 2026, 10:27 AM UTC
The Clearwater Analytics website is operational. Engineers are actively monitoring the system.
- monitoring Mar 05, 2026, 10:28 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 05, 2026, 10:42 AM UTC
The Clearwater Analytics website is operational.
Critical November 18, 2025 Unexpected website downtime due to third-party service degradation 4h 3m Clearwater Analytics website, Clearwater Analytics website, Prism, Prism
Started Nov 18, 2025, 11:30 AM UTC· resolved Nov 18, 2025, 03:33 PM UTC
- investigating Nov 18, 2025, 01:10 PM UTC
We are currently experiencing service disruptions due to errors originating from a third-party provider. This issue may result in intermittent failures while interacting with the website. Our team is actively monitoring the situation and awaiting updates from the third-party provider.
- identified Nov 18, 2025, 01:13 PM UTC
We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.
- identified Nov 18, 2025, 01:18 PM UTC
We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.
- monitoring Nov 18, 2025, 03:05 PM UTC
A fix has been implemented by the vendor, and we are actively monitoring to ensure all services remain stable and fully operational.
- resolved Nov 18, 2025, 03:33 PM UTC
The Clearwater Analytics website is operational.
Minor October 6, 2025 Unexpected website slowness 1h 4m Clearwater Analytics website
Started Oct 06, 2025, 03:31 PM UTC· resolved Oct 06, 2025, 04:35 PM UTC
- investigating Oct 06, 2025, 04:35 PM UTC
The Clearwater Analytics website is unexpectedly slow. Engineers have been dispatched to urgently address the issue.
- identified Oct 06, 2025, 04:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2025, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2025, 05:55 PM UTC
This incident has been resolved.
Notice August 13, 2025 Unexpected Website Login issues –
Started Aug 13, 2025, 08:30 PM UTC· resolved Aug 13, 2025, 08:30 PM UTC
- resolved Aug 13, 2025, 08:34 PM UTC
The Clearwater Analytics website experienced login issues from 7:36 PM to 8:01 PM UTC. The team has identified the root cause and successfully resolved the issue. The website is now fully operational.
Major June 19, 2025 Analytics Website Service Degradation 2h 30m Clearwater Analytics website
Started Jun 19, 2025, 05:15 PM UTC· resolved Jun 19, 2025, 07:45 PM UTC
- investigating Jun 20, 2025, 08:07 PM UTC
Clearwater is having an internal systems issue starting 11:15 that caused service Interruption for Analytics Website. Our team is currently investigating the issue.
- identified Jun 20, 2025, 08:07 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Jun 20, 2025, 08:08 PM UTC
The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
- resolved Jun 20, 2025, 08:08 PM UTC
The Clearwater Analytics website is operational.
Notice June 18, 2025 Data Delivery Delays 5h 21m Clearwater Analytics website, Clearwater Analytics website
Started Jun 18, 2025, 11:21 AM UTC· resolved Jun 18, 2025, 04:43 PM UTC
- investigating Jun 18, 2025, 03:12 PM UTC
Clearwater is having an internal systems issue starting 11:21 UTC that may delay client deliverables. Our team has identified the problem and is actively working on resolving the issue.
- identified Jun 18, 2025, 03:15 PM UTC
Engineers have identified the cause of the issue. They are working on a solution now.
- monitoring Jun 18, 2025, 04:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2025, 04:43 PM UTC
The Clearwater Analytics internal affected systems are fully operational.
Major March 28, 2025 Unexpected Prism downtime 6h 55m Prism
Started Mar 28, 2025, 09:10 AM UTC· resolved Mar 28, 2025, 04:05 PM UTC
- investigating Mar 28, 2025, 09:11 PM UTC
The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.
- identified Mar 28, 2025, 09:11 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Mar 28, 2025, 09:12 PM UTC
The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
- resolved Mar 28, 2025, 09:13 PM UTC
The Prism Reporting and Prism Statements products are operational.